Terms of Use
Hickap AB – Terms of Use
These Terms of Use (“the Terms”) apply when you visit our website and/or purchase products from Hickap AB (“Hickap”, “we”, “us”, “our”). By using the website or making a purchase, you agree to these Terms.
Hickap AB is registered with the Swedish Companies Registration Office under company registration number 559122-9488 and has its head office at Munkbron 3, 111 28 Stockholm, Sweden.
1. General
This website is operated by Hickap AB, company registration number 559122-9488, with its registered office at Munkbron 3, 111 28 Stockholm, Sweden.
By visiting our website and/or purchasing something from us, you accept our terms of use and agree to comply with them.
2. Use of the website
You agree to use the website in accordance with these terms and conditions and applicable law.
It is prohibited to damage the website, its availability or functionality, for example through malicious code.
By using the website, you also accept our privacy policy, including how we process your personal data in accordance with the GDPR.
3. Ordering
When you place an order, you are offering to purchase a product in accordance with our terms and conditions. Orders are confirmed by email.
You must be at least 18 years old, provide accurate details and be authorised to use the chosen payment method.
4. When the contract is formed
A contract of sale is only formed once we have confirmed payment and sent a dispatch confirmation.
Please keep the order confirmation in case you need to contact us.
5. Discounts and offers
We may offer and withdraw discounts and promotional offers at any time.
6. Gift vouchers
Gift vouchers can be purchased via our website, are delivered by email and are valid for 12 months.
Gift vouchers cannot be exchanged for cash or used to purchase other gift vouchers.
We accept no liability for lost or incorrectly addressed gift vouchers.
7. Prices and payment
All prices are shown inclusive of VAT. Delivery charges apply and are shown at checkout.
We reserve the right to correct any errors in product information, prices or descriptions.
If incorrect information affects your order, we will contact you to confirm or cancel it.
8. Delivery
Delivery will only take place once payment has been approved.
Delivery times may vary depending on stock availability and the supplier.
All delivery charges are clearly stated at checkout.
9. Force majeure
We are not liable for delays caused by circumstances beyond our control, such as natural disasters or war.
Your rights under the GDPR are not affected by this clause.
10. Privacy and personal data
We process your personal data in accordance with our privacy policy and applicable data protection legislation (GDPR).
You have the right of access, rectification, erasure, data portability, etc., under the GDPR.
We use Cookiebot to manage cookies and consent.
11. Liability and warranties
The website and its content are provided ‘as is’. We do not guarantee that the information is error-free or that the website will be available without interruption.
We accept no liability for any indirect damage or loss arising from the use of the website.
Nothing in these terms and conditions limits your rights under mandatory law.
12. Intellectual property rights
All trademarks, images and text on the website are the property of Hickap AB and may not be used without written permission.
13. Complaints
If you have a complaint, please contact our customer service team at info@hickap.com.
You may also contact the Swedish National Board for Consumer Complaints (ARN) or the EU Online Dispute Resolution platform.
14. Severability
Should any part of these terms and conditions be found to be invalid, this shall not affect the validity of the remaining terms and conditions.
15. Governing law and disputes
These terms and conditions are governed by Swedish law.
Disputes shall be settled in a Swedish court or, in consumer cases, in accordance with a decision by the competent dispute resolution board.
16. Updates to these terms and conditions
We may update these terms and conditions from time to time. The latest version is always available on our website. If we make any significant changes, we will provide notice of this in an appropriate manner.
Last updated: 16 June 2026