How do I make a claim for a faulty item?

Unfortunately, careless handling during shipping can occur, which may shorten the product’s lifespan. We also cannot know how products are handled after delivery. We therefore encourage you to check your products carefully upon delivery/unpacking to make sure nothing has happened during shipping. When purchasing makeup brushes, you should also pay extra attention during the first 30 days after delivery and care for the brushes regularly. Any hidden damage will become apparent with normal, regular use during the first 30 days. We can then send a replacement item or issue a refund up to the value of the product. Please note! Shipping costs are normally not refunded. If hidden defects become apparent after 30 days, we can only offer credit up to the value of the item towards future purchases, known as store credit. Email us at info@hickap.com, and we will resolve the matter.